To contact customer service, head to the 'Contact Us' tab on our website, fill out the form and we will get back to you as quick as we can. Or email us at support@thinkessentials.co.
Payments
We accept most common forms of payment. These include; PayPal, Visa, Mastercard, AMEX, Shop Pay, Apple Pay, Google Pay.
To use a voucher or promo code, enter it during checkout in the required box.
To ensure Think Essentials purchases are secure and protected, all transactions on this site are processed using Shopify Payments. This is an online payment gateway that encrypts your card details in a secure, hosted environment. Protecting your personal information and the orders placed through our store is our priority. More information can be found in our Privacy Policy.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. View our Refund Policy for more information.
To make a return, head to the 'Contact Us' tab on our website and fill out the form with your order details or email us at returns@thinkessentials.co.
We offer a 30 day money back guarantee on all our products. View our Refund Policy for more information.
If your product arrives faulty or damaged please email us at returns@thinkessentials.co with your order details or fill out the form on the 'Contact Us' page. We may request a photo of the item to examine the extent of the damage so we can assess your claim accurately.
Shipping
We offer one convenient shipping option, a free flat rate worldwide postage.
To track your order please head to our 'Track Order' page.
